Crofter/ Sectors/Private Healthcare
Sector 04 / Five

Private Healthcare.

Specialist groups - dental, veterinary, physio, private GP - share an operational profile: a lot of small, compliance-sensitive administrative moments that surround a clinical minute. The clinician time is priced; the administrative ring around it is usually not.

Multi-site groups with 50 to 400 staff typically run a practice management system, a clinical record, a patient portal and a finance ledger, plus the insurer-specific portals. The question is never whether to have software; it is whether the administrative workflow between those systems is being done by people who ought to be doing something harder.

AWorkflows we build here
  • 01
    Referral triage
    Inbound referrals - GP letters, self-pay enquiries, insurer referrals - classified by urgency, specialty and pathway. Pre-brief generated for the clinician; the wrong referrals are bounced before they hit a clinic diary.
  • 02
    Patient intake & pre-consult
    Structured self-serve intake, history captured in the right shape for the clinical record, red flags surfaced early. Clinician walks into the room with the useful three sentences already written down.
  • 03
    Clinician note structuring
    Dictated or free-text notes shaped into the record's required fields; codes suggested not imposed; clinician still signs.
  • 04
    Insurer correspondence packs
    Authorisations, rejections, clinical justifications: the correspondence loop with the insurer assembled into a single pack per episode, cited back to the clinical record.

Fig. 01 · Insurer correspondence pack cover, typeset in the Crofter house style. Reference numbers and clinical detail are placeholders.

First published case study in Private Healthcare expected Q4 2026. Named client, measured numbers, or nothing.

Adjacent: Accountancy & Tax.