Crofter/Sectors/Private Healthcare
Private Healthcare.
Specialist groups - dental, veterinary, physiotherapy, private GP - share an operational profile: a lot of small, compliance-sensitive administrative moments around every clinical minute. The clinician's time is priced. The administration around it usually is not.
The firms
Multi-site groups with 50 to 400 staff typically run a practice management system, a clinical record, a patient portal and a finance ledger, plus each insurer's own portal. The question is never whether to have software. It is whether the administration between those systems is being done by people who ought to be doing something harder.
Workflows we build here
One at a time, each wired into the systems the firm already runs.
- Referral triage
- Inbound referrals - GP letters, self-pay enquiries, insurer referrals - sorted by urgency, specialty and pathway, with a pre-brief for the clinician. The wrong referrals are turned back before they reach a clinic diary.
- Patient intake and pre-consultation
- Structured self-serve intake, history captured in the shape the clinical record needs and red flags raised early, so the clinician walks in with the useful three sentences already written down.
- Clinician note structuring
- Dictated or free-text notes shaped into the record's required fields. Codes are suggested, not imposed, and the clinician still signs.
- Insurer correspondence packs
- Authorisations, rejections and clinical justifications: the whole exchange with the insurer assembled into one pack per episode, cited back to the clinical record.
The cover sheet a Build of this kind would put on its output, with each field described rather than filled in.
Specialist referral: authorisation pack
- Episode
- Reference and pathway, from the practice management system
- Insurer
- Portal fields filled in, with the authorisation references attached
- Clinical justification
- Taken from the consultant's notes, each line cited to the record
- Identifiable data
- Stripped before anything reaches a model
- Sign-off
- The supervising clinician, with the Caldicott Guardian in the routing
A specimen, not a real matter. Nothing here comes from a live deployment.
Case studies
No published case study in private healthcare yet.
When there is one it will name the firm and carry measured numbers, with the firm's sign-off. Until then this page describes the work, not its results. If your firm would like to be the first, write to crofter@nullhex.io.
The standard is higher here
The general posture is on How we work.
Nearby: Accountancy & Tax. Or all five sectors.